# Общая информация

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Раздел **«Обращения»** предназначен для централизованного управления задачами, связанными с проектами, организациями или пользователями чат-ботов.
{% endhint %}

* [Настройки для работы](/knowledge_base/obrasheniya/nastroiki-dlya-raboty.md)
* [Список организаций/проектов](/knowledge_base/obrasheniya/spisok-organizacii-proektov.md)
* [Список обращений](/knowledge_base/obrasheniya/spisok-obrashenii.md)
* [Создание обращения из чат-центра](/knowledge_base/obrasheniya/sozdanie-obrasheniya-iz-chat-centra.md)
* [Создание обращения из списка обращений](/knowledge_base/obrasheniya/sozdanie-obrasheniya-iz-spiska-obrashenii.md)


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